Feedback Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via what clinic. Complaints If you have a complaint please inform me as soon as possible.
Sadly I have had to set out this policy due to unwanted attention and contact from a former client.
Everyone has the right not to be bullied or harassed at work. Bullying and harassment can be extremely harmful and have a negative effect on workers’ physical health, mental health, individual and team work performance, productivity, organisational reputation, and budgets.
Harassment
Harassment may be characterised as unwanted conduct affecting the dignity of a person.
This can be in relation to age, race, sex, disability, religion or belief, nationality, sexuality,
gender reassignment, marital status or any other personal characteristics. Harassment is
defined under the Equality Act (2010) as ‘violating dignity or, creating an intimidating,
hostile, degrading, humiliating or offensive environment’.
- CIPD, (2010). Bullying and Harassment Factsheet.
http:/www.cipd.co.uk/bullyingandharassment - ACAS. (2009) Bullying and harassment at work: guidance for employees. London: ACAS.
Available at: http://www.acas.org.uk - The Equality Act (2010). Available at http://legislation.gov.uk
Definition of Bullying
ACAS gives the following definition for bullying which ‘may be characterised as offensive,
intimidating, malicious or insulting behaviour, an abuse or misuse of power through means
that undermine, humiliate, denigrate or injure the recipient’.
Bullying and harassment can range from physical violence to less obvious forms which could
be as simple as ignoring somebody. (Chartered Institute of Personnel Development (CIPD)
2010)
Bullying and/or harassment can also arise in the following forms:
Unwanted, unwelcome, inappropriate, intimidating physical contact,
Unwanted, unwelcome, inappropriate intimidating verbal statements including offensive
jokes, swear words, sexual innuendos or threatening words
Unwanted, unwelcome, inappropriate, intimidating non verbal actions
(emails/texts/images/offensive/rude or threatening gestures).
This can be delivered in a variety of ways with or without witnesses and could be a one
off act or persistent behaviour and can include (THIS LIST IS NOT EXHAUSTIVE):
Unwanted physical contact
Unwelcome remarks about a person’s age, sexuality, dress, appearance,
race or marital status
Jokes, offensive language, gossip, slander, sectarian songs and letters
Posters, graffiti, obscene gestures, flags, bunting and emblems
Isolation or non-cooperation and exclusion from social activities
Coercion for sexual favours
Pressure to participate in political/religious groups
Intrusion by pestering, spying and stalking
Failure to safeguard confidential information
Shouting at staff
Setting impossible deadlines
Persistent criticism
Personal insults (CIPD 2010)
In the event of a complaint I will try to resolve this as quickly as possible, I will offer an appointment and informal chat and try to come to a resolution. If we can’t come to an agreement as per my Complaint Policy.